Frontline work is hard—and it’s getting harder. As workers navigate difficult customers, limited resources, safety concerns and many other disruptions, they’re looking for more help to do their jobs well.

But why is this so difficult? In the frontline world, every minute counts—and L&D is in a constant battle with Ops to carve out time, resources and bandwidth to get workers trained and enabled. Plus, there are gaps in what traditional learning solutions can offer when it comes to the size, scope and complexities of frontline work. As Brandon Hall Group research shows, less than 30% of frontline workers say they have access to quality digital tools and learning tech. It’s time for something new.

JD Dillon, Axonify’s Chief Learning Architect, knows this problem well. After 20 years leading Operations and L&D with dynamic organizations like Disney, AMC and Kaplan, he's become an authority on frontline enablement and a staunch advocate for improving the employee experience. JD and Claude Werder, Brandon Hall HCM Principal Analyst, will look at the critical needs of workers and managers and translate them into must-have technology requirements. If you’re an L&D leader serving frontline teams, this is THE list of capabilities to look for in your tech stack